Privacy Policy

We collect information in the following ways:

Information you provide directly

• Hosts: business name, email address, phone number, and bank account details provided for payout setup.
• Buyers: full name, email address, and phone number provided at checkout.
• Event details, descriptions, and images uploaded to the Platform.

Information collected automatically

• Browser type, device type, and IP address when you access the Platform.
• Pages visited, time spent, and actions taken on the Platform (usage data).
• Cookies and similar tracking technologies as described below.

Information from third parties

• Transaction data from Paystack, our payment processing partner, including payment status and reference numbers. We do not store card numbers or full payment credentials.

We use your personal information to:

• Create and manage your Ticetta account.
• Process ticket purchases and facilitate payouts to Hosts.
• Send ticket confirmation emails and QR codes to Buyers after purchase.
• Send transactional notifications related to your account or events.
• Provide customer support and respond to enquiries.
• Improve the Platform through analysis of usage patterns.
• Comply with our legal obligations under Nigerian law.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

We do not sell your personal information. We share it only with the following parties, and only to the extent necessary to operate the Platform:

• Paystack — our payment processing partner. Buyers' payment details are handled directly by Paystack under their own privacy policy. We share only the information required to process and reconcile transactions.
• Email service provider — we use a third-party provider to send transactional emails (ticket confirmations, account notifications). Only the recipient's name and email address are shared for this purpose.
• Hosts — when a Buyer purchases a ticket, the Buyer's name, email address, and ticket type are visible to the Host for the purpose of event management and check-in. Hosts must not use this information for any other purpose.
• Legal authorities — we may disclose information if required to do so by law, court order, or at the request of a Nigerian regulatory authority.

We retain your personal information for as long as your account is active or as needed to provide our services. Account data is retained for up to five years after account closure for compliance and dispute resolution purposes. Transaction records are retained for seven years in accordance with Nigerian financial record-keeping requirements. You may request deletion of your account and associated personal data at any time by contacting us at hello@ticetta.com, subject to any overriding legal retention obligations.

We implement technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include encrypted data storage, access controls, and secure HTTPS connections. Payment data is processed entirely by Paystack and is not stored on Ticetta servers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Ticetta uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the Platform is used. These include:

• Essential cookies — required for the Platform to function, including authentication and security cookies.
• Analytics cookies — used to understand aggregate usage patterns. These do not identify you individually.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using certain features.

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — you may ask us to correct inaccurate or incomplete data.
• Right to deletion — you may request that we delete your personal data, subject to legal retention obligations.
• Right to withdraw consent — where we process your data based on consent, you may withdraw it at any time.
• Right to lodge a complaint — you may file a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

To exercise any of these rights, contact us at hello@ticetta.com. We will respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will revise the "Last updated" date and, where appropriate, notify you by email. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.